Accessing Your Membership Plan
To manage your plan:
Click your Profile icon (lower left of the app)
Select Member Account
Click View Membership Plans
Select Modify Plan
Updating Your Plan
Within Modify Plan, you can:
Switch between monthly and annual billing
Increase or decrease the number of user seats
View updated pricing based on your selections
All changes are reflected in real time in your order summary before confirmation.
Confirming Plan Changes
To apply updates:
Review the updated plan details and pricing
Click Proceed
Review the Order Summary
Confirm your payment method and billing details
Click Pay Now to finalize changes
Billing Behavior
Monthly Plans
Increasing seats or upgrading plan
The price difference is prorated for the remainder of the current billing cycle
Updated pricing takes full effect in the next billing cycle
Reducing seats
No refunds or credits are issued for the current billing cycle
The reduced seat count and pricing take effect in the next billing cycle
Annual Plans
No refunds are issued for the current annual billing cycle after payment
Increasing seats
You will be charged a prorated annual amount for the additional seats based on the remaining term
Updated pricing takes full effect in the next annual billing cycle
Reducing seats
No refunds or credits are issued for the current annual term
The reduced seat count and pricing take effect in the next annual billing cycle
Switching to an Annual Plan
The annual plan is charged upfront
The annual term begins after your current billing cycle ends
Pricing Transparency
All pricing changes are displayed in the order summary before payment
You must confirm the update before any charges are applied
Important Notes
Payments are processed securely through Stripe
Plan changes only take effect after you confirm the updated order
For full billing details, see:
Free Trial, Billing, and Subscription Management
Need Help?
If you have questions or need assistance, contact us through the chatbot. Our team is available to help.