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Free Trial, Billing, and Subscription Management

This article explains how the OpsWire AI free trial works, when billing begins, and how subscriptions are managed.

Updated over 3 weeks ago


Free Trial Overview

OpsWire AI offers a 15-day free trial with full access to all platform features, including the dashboard, alerts, and market intelligence tools.

  • A payment method is required to start the free trial

  • No charges are applied during the trial period

  • You may cancel at any time before the trial ends to avoid being charged


When Billing Begins

If your subscription is not canceled before the trial ends:

  • Your account will automatically convert to a paid subscription

  • Billing will begin immediately at the end of the 15-day trial

  • Charges are applied based on the plan selected at sign-up


Promotions and Pricing

Promotions may apply to your subscription, including:

  • 50% off the first month

  • Discounted annual pricing

  • Team-based volume pricing

These are applied automatically based on your selected plan.


Subscription Billing

  • Subscriptions are billed on a monthly or annual basis

  • Monthly plans renew each billing cycle

  • Annual plans are billed upfront for a 12-month term


Secure payment processing

The automated payments and storing of your credit card details for your membership are processed securely through Stripe.

Note: For more information on the secure payment process, you can review Stripe security details.


Managing your Subscription

You can manage your subscription at any time:

  • Click your Profile icon (lower left of the dashboard)

  • Select View Membership Plans

From there, you can:

  • Switch to an annual plan

  • Modify your plan

  • Adjust the number of user seats (for team accounts)

  • Cancel your subscription

For detailed instructions, see:

Change or Manage Your Membership Plan


Canceling Your Subscription

To prevent future charges:

  • Cancel your subscription before your next billing date

  • If canceled, your account will remain active until the end of the current billing cycle

For full details, see:

Cancel Your Subscription


Refund Policy

  • No refunds are issued for any active billing period after a charge has been processed

  • You will retain access through the end of the paid billing cycle


Summary

  • Free trial: 15 days, no charges during trial

  • Payment method required to start

  • Auto-converts to paid unless canceled

  • Cancel before trial ends to avoid charges

  • No refunds after billing


Need Help?

If you have questions about billing, subscriptions, or cancellations, contact us through the chatbot. Our team is available to assist you.

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